F.A.QsHere is a collection of frequently asked questions that we have put together to assist you. If you have any other questions, not listed here, feel free to call or send an e-mail.
By clicking on any of the questions below, you may view the answer.
How can I prevent false alarms?
My alarm system was not installed by Safe-T Security. Can Safe-T still monitor it?
Yes, in the majority of cases Safe-T will be able to program your existing panel into our monitoring station. Repairs and upgrades can also be done if needed.
What happens during a power failure?
Your security system runs on the AC current in your home or business normally. However if the power fails, your system will automatically revert to its own back-up battery for several hours if necessary. Once the power returns, your security system automatically reverts back to AC current.
What if I accidentally set off my alarm system?
If you ever accidentally set off your security system, don’t worry. A Safe-T Security representative will call you immediately upon receiving a signal. When you answer the phone they will identify themselves and ask you to do the same. Here is where you will give them your secret password. They will not dispatch the police to your home if you simply tell them your password. CAUTION: If the signaled received is a “panic” or “fire” signal, we dispatch the authorities first and they call you.
What if I am currently under an alarm-monitoring contract?
What if I want to test my system?
By calling the Safe-T Security monitoring station and requesting that they put your system into a "test" mode, you can activate the system and then test any feature you have. Safe-T Security Central Station Dispatchers will be happy to inform you about the signal they received and where it came from in the home.
What is alarm monitoring?
Upon receiving a signal from your home or business, Safe-T Security UL Central Monitoring Center will immediately call the location to verify whether you set your alarm off accidentally. Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your the local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch and then call your home or business.
What is an RJ31X Jack?
Your security system is also designed to plug into a RJ31X jack. The RJ31X provides additional security through a feature knows as “line seizure.” When activated, a relay in your security system "seizes" your phone line and gives the security system priority use of this line, allowing the security system to report its signals to Safe-T Security’s central monitoring station. This means that if you are talking on the phone when the alarm is triggered, your call will be disconnected and the alarm signal will be received by the central station.
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