How can I prevent false alarms?
The best news about false alarms is that there are so many things a system user can do to prevent them. We've identified the most important ones.
- Know how to turn your alarm system off.
- Know your security code so it's easy to cancel an alarm.
- Program your own four digit code number into the system. That way you can choose a number you already know, such as your ATM number, the year you were born, the year you were married or a former address you will never forget. Make sure other family members can choose access code numbers easy for them to remember.
- Have the company who monitors your alarm system call the residence before dispatching authorities. Calling first gives you the opportunity to identify yourself and cancel a false alarm.
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What is alarm monitoring?
Upon receiving a signal from your home or business, Safe-T Security UL Central Monitoring Center will immediately call the location to verify whether you set your alarm off accidentally. Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your the local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch and then call your
home or business.
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What happens during a power failure?
Your security system runs on the AC current in your home or
business normally. However if the power fails, your system will automatically revert to its own back-up battery for several hours if necessary. Once the power
returns, your security system automatically reverts back to AC
current.
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What is an RJ31X Jack?
Your security system is also designed to plug into a RJ31X jack. The RJ31X provides additional security through a feature knows as “line seizure.” When activated, a relay in your security system "seizes" your phone line and gives the security system priority use of this line, allowing the security system to report its signals to Safe-T Security’s central monitoring station. This means that if you are talking on the phone when the alarm is triggered, your call will be disconnected and the alarm signal will be received by the central station.
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What if I want to test my system?
By calling the Safe-T Security monitoring station and requesting that they put your system into a "test" mode, you can activate the system and then test any feature you have. Safe-T Security Central Station Dispatchers will be happy to inform you about the signal they received and where it came from in the home.
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What if I accidentally set off my alarm system?
If you ever accidentally set off your security system, don’t worry.
A Safe-T Security representative will call you immediately upon receiving a signal. When you answer the phone they will identify themselves and ask you to do the same. Here is where you will give them your secret password. They will not dispatch the police to your home if you simply tell them your password. CAUTION: If the signaled received is a “panic” or “fire” signal, we dispatch the authorities first and they call you.
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My alarm system was not installed by Safe-T
Security. Can Safe-T still monitor it?
Yes, in the majority of cases Safe-T will be able to program your existing panel into our monitoring station. Repairs and upgrades can also be done if needed.
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What if I am currently under an alarm-monitoring contract?
If you have an existing monitoring agreement with another provider, you have to wait until it expires. Most providers require advanced notice before you can cancel. Also, it is common practice in the industry to use “automatic roll-over agreements.” So watch your expiration date closely. Once you are free from your obligation, give us a call. We want an opportunity to earn your business.
We recommend that you send a certified letter to your provider immediately. Inform them that you want to continue your service on a month-to-month basis once the term of your agreement is completed. Send this letter now. It will protect you from automatic rollover agreements.
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Get started today! Call (866) 607-2338.
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